However, we understand that there may be instances where you need to return or exchange an item. This Refund Policy outlines our guidelines for refunds, exchanges, and returns.
- Returns and Exchanges:
1.1. Eligibility:
- To be eligible for a return or exchange, items must be unused, undamaged, and in their original packaging.
- Returns or exchanges must be requested within 30 days of the purchase date.
1.2. Process:
- To initiate a return or exchange, please contact our customer service team at sahsahperfumes@karammgroup.com
- Provide your order number and details about the item you wish to return or exchange.
- Once your request is approved, we will provide you with instructions on how to return the item.
1.3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
- Refunds:
2.1. Eligibility:
- Refunds are issued for returned items that meet the eligibility criteria outlined above.
2.2. Process:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 30 days.
2.3. Non-Refundable Items:
- Certain items are not eligible for refunds, including gift cards, downloadable products, and personalized/customized items unless they are defective or damaged upon receipt.
- Damaged or Defective Items:
3.1. If you receive a damaged or defective item, please contact us immediately upon receipt. 3.2. Provide detailed information and, if possible, photographs of the damage or defect. 3.3. We will work with you to resolve the issue promptly, either by issuing a replacement, exchange, or refund.
- Cancellations:
4.1. Orders can be canceled within 4 hours of placing the order, provided the item has not already been shipped. 4.2. To cancel an order, please contact our customer service team as soon as possible.
- Contact Us:
If you have any questions or concerns about our Refund Policy or need assistance with a return, exchange, or refund, please contact us at info@sahsahgifts.com.
By making a purchase from Fragrances Pearl Jewellery, you agree to abide by the terms and conditions outlined in this Refund Policy.
